Questions

Q: What is the Kenzen Summer Rental?

A:

The Kenzen summer rental provides you with the opportunity to deploy and evaluate the Kenzen solution without a long-term commitment.  Kenzen will ship you everything you need to deploy our wearable heat-stress monitoring devices this summer, including loaner devices, accessories, carrying case, mobile application, and supervisory team web dashboard.  Devices will be issued for use during the summer and must be returned to Kenzen via prepared shipping boxes no later than 8 weeks after delivery.

 

Q: What are the minimum site requirements for deploying the Kenzen devices?

A:

  1. Your site must have wireless network connectivity (LTE or Wi-Fi).

  2. Participants must wear devices daily to receive alerts and monitor heat-stress risks.

  3. Participants must own an iOS or Android phone and carry it with them.

 

Q: How do I set up the Kenzen Device?

A:

We've put together several training documents and guides, which will be included in your welcome email.  For additional information, please contact support at support@kenzen.com

 

Q: Why do you need personal information like age and medical history?

A:

Each worker has individual factors that contribute to their heat tolerance. Having this information provides personalized protection for workers in challenging environments.

 

Q: Is my data secure and private?

A:

As with any technology, data privacy is critical, especially when it involves personal data. That's why Kenzen limits the visibility of worker's personal data to only the worker.  Supervisors and managers can ONLY see information that is required to help protect and prevent worksite injuries. We welcome you to view our complete worker privacy commitment on our website at https://kenzen.com/kenzen-solution-privacy-policy/

 

Q: What if we want to continue to use the Kenzen system on our worksite after the Summer Deployment completes?

A:

Yes, the summer rental can be converted to an enterprise solution. Please contact Kenzen for further details at sales@kenzen.com or by phone at +1-866-536-9360

 

Q: Can we cancel during the middle of the Summer Deployment for a partial or full refund?

A:

No, because the rental period is short, we do not allow a partial or full refund.

 

Q: What if we want to increase the number of devices on our worksites after the Summer Deployment has begun?

A:

Yes. Please contact Kenzen for further details at sales@kenzen.com or by phone at +1-866-536-9360

 

Q: What happens if one of the Kenzen devices is broken or lost during the Summer Deployment time frame?  What if we need additional consumables such as Velcro armbands or device chargers and cables?

A:

Please contact Kenzen support for broken or lost devices at support@kenzen.com

 

Q: How do I provide feedback and suggestions during the Summer Deployment?

A:

We value your feedback.  Please contact us at support@kenzen.com and someone from our team will follow up with you.

 

Q: What happens if the Kenzen device is not pairing with the employee's phone?

A:

Ensure the device is turned on (blinking lights on K logo); check app under "Devices." If no device shows up, select "Scan New Devices."  If you are still having trouble connecting, please contact us at support@kenzen.com.

 

Q: What happens if the Kenzen app does not load?

A:

Check your mobile device WIFI or LTE connection and ensure that the phone can connect to the mobile app store.  If the app appears to crash upon launch, delete the app from the mobile device and reinstall it from the mobile app store. If you are still having trouble connecting, please contact us at support@kenzen.com.

 

Q: Can the Kenzen device be worn upside down?

A:

The K must be facing away from your arm, and the PPG sensors (green lights) are against your skin.

 

Q: How long does it take to get the device started?

A:

Initial setup takes approximately 5-10 minutes. Once setup, the device is ready to use within 1-2 minutes.

 

Q: How long does it take to charge?

A:

Approximately 3 – 3.5 hours for a full charge.

 

Q: How long does the battery last?

A:

16-18 hours.

 

Q: Can the device be worn over a t-shirt or other clothing?

A:

No, it cannot; the device MUST be in contact with the skin.


Q: Does the app have metric units?

A:

Yes, the app supports both Imperial and metric units. Preferences can be changed in your profile.

 

Q: Are the devices certified?

A:

Yes, by the FCC.